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Store Policy

Store Policy

MY VISION FOR TINKER TRAY PLAY

I hope that Tinker Tray Play will provide you with an inspiring and extensive range of toys and open ended resources so that Tinker Tray Play becomes your first choice of educational supplier.

 

MY PROMISE TO YOU

​I am dedicated to providing high quality products at Tinker Tray Play. I offer a friendly, helpful service, and am always happy to answer questions about any of my products. All of your orders are packed and posted with great care to ensure your items reach you safely. My website is safe, secure, and easy to use and I can be contacted by email at any time, I will always respond promptly – due to time differences this may not be until morning time in the UK 🙂

ETHICAL STATEMENT

I am fair and honest and treat all of my customers and suppliers with respect. I take great care to describe each of my products accurately and use either the suppliers photographs or clear pictures that I have taken myself. I actively work to minimise my environmental footprint by reusing packing materials, and wherever possible buying materials that can be recycled or are degradable.

 

AFTER SALES SUPPORT

You are welcome to contact me with any after sale questions about your order. I will happily offer advice or help you resolve any issues.

SAFETY AND USAGE

All products have been chosen with safety in mind. Age recommendations have been given within the item description. It is for the adult and educational provider to risk assess resources and activities based upon the individual needs of the children who will use them. All play should be supervised by a responsible adult.

Tinker trays, treasure baskets and loose part play sets are by their very nature functional everyday household items, and as such will not all have a CE mark. The Toy Safety Directive lists an exclusion from the CE marking requirements for “products intended for use for educational purposes in schools and other pedagogical contexts under the surveillance of an adult instructor.” These products are not considered to be toys within the meaning of the Toy Safety Directive.

 

DATA PROTECTION & PRIVACY STATEMENT

I am committed to safeguarding the privacy of my customers. The information that I collect from you will always be held securely. Personal information held is directly related to your purchase from Tinker Tray Play or to your registration for a Tinker Tray Play subscription, or any other information that you may choose to send me, for example a review.  Reviews that are used on the website will remain on there indefinitely. Other information will be held for the required amount of time to satisfy all legal responsibilities and will then be deleted.

When you visit the site, it automatically collects certain information about your device including information about your web browser, IP address, and some of the cookies that are installed on your device. Additionally, as you browse the site, it collects information about the pages you view and the search terms you use and how you interact with the site. This information is used to improve and optimise your shopping experience and to create analytics.

When you make a purchase, or attempt to make a purchase through the site, it collects certain information from you including your name, billing and shipping address, payment information, email address and phone number. This information is collected to enable me to fulfil your order allowing me to process your payment, arrange a shipping service and communicate with you if necessary. If your item contains a direct delivery item then this information will be passed on to the supplier to allow them to fulfil your order and arrange a shipping service.

I use a third party (Google Analytics) to provide me with the analytics based on website usage.

I use a third party (Mailchimp) for my email marketing. Customers can opt in to the mailing list via the homepage or at checkout to receive news, promotions and general communications. They also send automated emails to my customers using cookies, for example an abandoned shopping cart email. It is easy to unsubscribe at any time. A link to do so will be in the footer of every email sent and cookies can be disabled on your browser.

I use a third party (Trust Pilot) to collect independent reviews from customers. They have access to customer contact details and will send automated emails asking for feedback.

If you make a purchase from Tinker Tray Play, or use and browse the website you are agreeing to the use of cookies and give consent for your information to be used in the ways described above.

For more information about this privacy policy or to request that your personal information be corrected, updated or deleted please contact me using the contact form on the website.

 

PAYMENT METHODS 

– Credit / Debit Cards

– Paypal

– Klarna Payments

If you are a school or nursery setting and would like to pay by invoice you can email your purchase order to me at tinkertrayplay@hotmail.com. I will then invoice you for your order and dispatch your items once payment has been made.

What is Klarna?

Shop now. Pay later with Klarna.
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Here’s how it works:

Step 1
Add products to your cart and select “Klarna” when you check out
Step 2
Enter a few personal details and you’ll know instantly if you’re approved
Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay and
you can manage your orders and payments in the Klarna app.

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically
every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a
credit reference agency. This will not affect your credit score.
– No interest. No fees. No impact to your credit score.
– A new way to pay that’s an alternative to a credit card.
– 3 instalments gives you flexibility to shop without interest or hidden fees.
– Not making your payment on time could affect your ability to use Klarna in the future.
– Debt collection agencies are used as a last resort.
– You must be 18+ and a UK resident to be eligible for this credit offer.

Klarna allows you to split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees.

Klarna financing gives you the option to start paying for your goods after you have received them. The first time you choose to buy with Financing, you will be asked to apply for a Klarna Account at the checkout phase. They will then carry out an affordability assessment. If you are approved they will then create your account. If you already have a Klarna account the order amount of any purchases you make with the Financing option will be added to your total balance, provided the new purchase does not take you over your available credit limit. Payment information is processed securely by Klarna. All transactions take place via secure connections secured protected with the latest industry standard security protocols. To use Instalments you must be at least 18. Whilst this option is widely promoted, Instalments is subject to your financial circumstances. When choosing Instalments, our assessment will not affect your credit rating.

What happens if I cancel or return my order?

As soon as the merchant has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

Klarna Privacy Notice – In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

 

Read more in this list of Klarna Frequently Asked Questions  FAQ – Pay later in 3.

 

Contact the Klarna Customer Service Team https://www.klarna.com/uk/customer-service/

LOYALTY POINTS

Loyalty Points are earned by purchasing products. You will earn 1 point for every £1 spent.

Additional points can be gained by completing product reviews on the website. You will earn 10 points for each product review. These must be items you have purchased. 

100 points can be redeemed for £1 discount.

Points have no cash value and will expire after a 12mth period.

A Tinker Tray Play account is needed to collect points. This is where you will see your points totals.

Points can be used as discount on purchases.

Double point promotions will be advertised on instagram and facebook at various times throughout the year.

Happy Tinkering!

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Tinker Tray Play sells a wide range of Engaging, open ended and heuristic toys and resources with a focus on wooden and natural play in the early years. Happy tinkering!